Elizabeth Kuhnke is a Positive Impact Coach and the Managing Director and founder of Kuhnke Communication, a company that tailors communication coaching programmes and workshops to individuals and teams across the UK, Europe and the Far East. Elizabeth is the author of Body Language For Dummies and Persuasion & Influence For Dummies.

Introduction 1 Part I: Honing Your Communication Skills 7 Chapter 1: Grasping the Finer Points of Great Communication 9 Chapter 2: Knowing What You Want to Achieve 27 Chapter 3: Valuing Different Communication Styles 43 Part II: Being Receptive to Others 55 Chapter 4: Listening Actively for Total Understanding 57 Chapter 5: Establishing Rapport for Effective Communication 71 Part III: Putting Your Mind and Body into Your Message 89 Chapter 6: Choosing the Right Attitude 91 Chapter 7: Speaking with Clarity 109 Chapter 8: Conveying Messages through Movements 127 Part IV: Managing Communication Challenges 143 Chapter 9: Getting Yourself Out of Sticky Situations 145 Chapter 10: Negotiating with Finesse 159 Chapter 11: Communicating Across Cultures 171 Part V: Communicating Across Distances 185 Chapter 12: Communicating Successfully through Technology 187 Chapter 13: Communicating over the Phone 203 Chapter 14: Putting Pen to Paper for Positive Effect 213 Part VI: The Part of Tens 225 Chapter 15: Ten Top Tips for Speaking Face to Face 227 Chapter 16: Ten Essential Tips for Effective Communication 235 Index 243