Failure to Communicate
Author(s): Holly Weeks
Your stomach's churning; you're hyperventilating you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that most people handle them poorly: they avoid them, clamp down, or give in. But dodging issues, appeasing difficult people, and mishandling tough encounters all carry a high price for managers and companies in the form of damaged relationships, ruined careers, and intensified problems. In "Failure to Communicate", Holly Weeks shows how to master the combat mentality, emotional maelstrom, and confusion that poison difficult conversations.
Product Information
Holly Weeks teaches, publishes and consults on communications issues through her company, Holly Weeks Communications. She is an Adjunct Lecturer in Management Leadership and Decision Sciences at Harvard University's John F. Kennedy School of Government, and Visiting Pro-Seminar Lecturer in Communication and Vision Speech at the Harvard Graduate School of Education.
Failure to Communicate: Table of Contents Chapter 1 Introduction: when conversations go wrong Chapter 2 Anatomy of hard talks Chapter 3 What's wrong with what we do Chapter 4 Rethinking what we do: finding balance Chapter 5 Acting unilaterally Chapter 6 Conversational warfare and the combat mentality Chapter 7 Out of combat: changing the game Chapter 8 Caught up in emotions Chapter 9 Out of emotion's grip: increasing skill Chapter 10 Working blind in 'the breakdown gap'
General Fields
- :
- : Harvard Business Review Press
- : Harvard Business Review Press
- : 0.257
- : 30 April 2010
- : 210mm X 140mm X 23mm
- : United States
- : books
Special Fields
- : Holly Weeks
- : Paperback
- : 1
- : 650.13
- : 256
- : black white line drawings, figures